FAQ - Frequently Asked Questions

• Browse the app for the products you require
• Add the products to the cart
• Proceed to the checkout page
• Follow the directions on payment
• Await confirmation once payment has been done

Once your order has been accepted you will receive an Email confirmation from dropsgroup.com showing the details of the order you have just placed.

Get in touch with our customer care service. Share with us a picture of the damaged product. We will replace the damaged item at the earliest available time, free of charge. Please note that we allow a maximum of 24h notice time after your order has been delivered to report a damaged item.

After you've placed your order you will be able to edit the order and add the extra items to your cart. This will be available only once per order. If the order is already out for delivery, you will be directed to place another order.

All refunds are credited to your e-wallet. You can see the available e-wallet amount in the application menu.

After customer care successfully reviews your refund request, the amount will be credited to your e-wallet within one hour.

Drops offers options four levels of gift certificates: 5 KD, 10 KD, 20 KD and 50 KD. After you purchase a gift certificate you will be provided with a code. Share the code with your friends or family and they will instantly have their e-wallet credited with the gift certificate amount.

Yes! Just head over to the application menu and select Live Chat.

After you've checked your order and noticed there is an item missing, get in touch with our customer care. We will send the missing item with our express delivery. Please note that we allow a maximum of 24h notice time after your order has been delivered to report a missing item.

We accept K-Net, Visa & Mastercard

Simply enter the coupon code at the checkout stage and the coupon amount will be deducted from the order amount

Open the account tab in the application and click the edit personal info. You will receive a verification email or SMS on your newly registered contact info.

You are able to track your order from the orders menu. We strive to deliver each order in time. Factors like, traffic and technical issues are out of our control. However, in the unlikely event that your order is late, please contact customer care and we will get back to you with an update right away.

If you receive a confirmation that your order has been delivered but you have not received it, contact customer care and we'll update you on the actual status of your order.

You can cancel the order up to the point of dispatch without any charges being applied. Once your order is dispatched as per the cancelation terms in the T&Cs, charges may apply. For assistance in this matter please contact the customer service team who will be happy to assist in this matter.

We operate on a flat fee of 1 KD per delivery. Keep a close eye on our promotions as sometimes we do offer free delivery.

We operate on a minimum order amount of 5 KD. Once your cart reaches this amount, you will be able to successfully place your order.

With express delivery, we can have your order at your doorstep within 2 hours of placing the order.

You can schedule the delivery of your order up to a week in advance in a time slot suitable to you. You will be able to select the desired delivery slot in the delivery section of your order.